Refund policy

At Soneri Walls, we take pride in the quality of our wall art and home décor. However, if you are not satisfied with your order, we’re here to help.

Eligibility for Returns

Returns are accepted within 7 days of delivery.

Items must be unused, undamaged, and in their original packaging.

Proof of purchase (order number or invoice) is required.

Non-Returnable Items

Customized or personalized items (such as custom calligraphy designs).

Used, damaged, or altered items.

Refund Process

Once your return is received and inspected, we will notify you about the status.

If approved, your refund will be processed within 5–10 business days.

Refunds will be issued to your original payment method or offered as store credit.

Exchanges

We only replace items if they are defective, damaged, or incorrect. For exchanges, please contact us before returning your item.

How to Request a Return

Please reach out to us at 0317-4008296 or soneriwalls@gmail.com with your order details, and our support team will guide you through the return process.